Feedback, suggestions and comments
We want you to be 100% satisfied with your purchases from us – no matter how large or small. If you have any suggestions or comments, we’d love to hear your feedback. You can contact us by using the enquiry form on the ‘Contact Us’ page – see the link above. You can also reach us using the following means:
PALLET TRUCK SHOP
Part of the Midland Bearings Group of Companies
Building 33 Second Avenue,
Pensnett Trading Estate, Kingswinford
0845 094 6400 0845 094 6500
Making a purchase
We’ve strived to make buying from our website as simple as possible. Just add the items that you wish to buy into the shopping basket and then click on ‘Checkout’. We’ll then ask you for an invoice and delivery address – and then take your credit card details.
We currently deliver only within the UK and the only acceptable payment method for online transactions is credit card. We do not offer credit accounts.
We accept Visa, MasterCard, Switch and Solo. We do not charge your credit card until we are about to despatch your goods. If we are unable to despatch your items (for example, if we are out of stock) then your card will not be charged until it is ready to ship – you’ll receive an email which will offer you a choice between cancelling your order or waiting until your desired product is in stock.
Once you have placed an order we will send you an order confirmation by email. We will check your order and ensure that the quantities and prices are correct. If there is a problem (for example a pricing error or stock problem) we will contact you and advise you to change or cancel your order. If there is no problem with your order, we will accept your order and prepare an official tax invoice that will be posted to you. It is only after checking your order, preparing your invoice and charging your credit card that a contract exists between us.
A little about us
Pallet Truck Shop is part of the Midland Group – established back in 1984. For more than 30 years the group has specialised in providing high-quality materials handling equipment to businesses all over the UK.
We operate from a large premises in the Midlands, so we’re perfectly located for prompt and speedy delivery. Our enormous warehouse is one of the largest in the country, which means we’re able to stock the biggest range of pallet trucks and other lifting equipment – carrying these huge stocks helps us provide excellent prices and also ensures our customers can always find exactly what they’re looking for in a pallet truck, stacker, aerial work platform or pump truck.