VAT is added to all orders at a rate of 20%. Our VAT registration number is 753996769.
Credit Card Security
No payment details are recorded or stored by PalletTruckShop.co.uk. All payments are processed via Sagepay or Sagepay/Paypal - major payment providers offering industry leading 256 bit encryption and security.
Most of our products carry a 12 months return to base warranty.(Area limitations apply)
If you need to reach us, please email us (see contact us), alternatively, you can call on 0845 094 6400 (International +44 845 094 6400) or fax us on 0845 094 6500 or write to us at PALLET TRUCK SHOP - Part of the Midland Bearings Group of Companies, Building 33, Second Avenue, Pensnett Trading Estate, Kingswinford West Midlands. DY6 7UG
Please contact us before returning any goods. Goods returned without our prior knowledge and authorisation, may not be credited. Some problems came be easily resolved by a short phone call or email message. Any non-faulty goods returned will be subject to a handling charge and carriage charges. Please bear in mind, delivery charges are often partially incorporated within the cost of the item, therefore any returns may be subject to a returns cost higher than the original delivery charge. Please contact us to obtain a returns number or discuss this further. This policy does not apply to goods that are faulty - Most of our products carry a return to base warranty. (Area limitations may apply). This returns policy is for Business users only, consumers rights are not affected by this. You will be responsible for the cost of shipping the goods back to us - or you can use your own transport (we recommend taking pictures, to cover yourself for in-transit damage), unless the product is faulty. We will provide you with a refund upon inspection of the goods and that we are satisfied they have not been damaged in any way.
Whilst every effort is to ensure the accuracy of this website, from time to time errors can happen. We therefore reserve the right to cancel an order if we are unable to fulfill it, or cannot honor a pricing error. In such curcumstances, we will issue an immediate refund.