Returns Policy and Terms of Trade

  • Tax Charges

    VAT is added to all orders at a rate of 20%. Our VAT registration number is 753996769.

  • Credit Card Security

    No payment details are recorded or stored by PalletTruckShop.co.uk. All payments are processed via Sagepay or Sagepay/Paypal - major payment providers offering industry leading 256 bit encryption and security.

  • Guarantee

    Most of our products carry a 12 months return to base warranty.(Area limitations apply)

  • Reaching Us

    If you need to reach us, please email us (see contact us), alternatively, you can call on 0845 094 6400 (International +44 845 094 6400) or fax us on 0845 094 6500 or write to us at PALLET TRUCK SHOP - Part of the Midland Bearings Group of Companies, Building 33, Second Avenue, Pensnett Trading Estate, Kingswinford West Midlands. DY6 7UG

  • Privacy Policy

    We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

  • Returns Policy

    Please contact us before returning any goods. Goods returned without our prior knowledge and authorisation, may not be credited. Some problems came be easily resolved by a short phone call or email message. Any non-faulty goods returned will be subject to a handling charge and carriage charges. Please bear in mind, delivery charges are often partially incorporated within the cost of the item, therefore any returns may be subject to a returns cost higher than the original delivery charge. Please contact us to obtain a returns number or discuss this further. This policy does not apply to goods that are faulty - Most of our products carry a return to base warranty. (Area limitations may apply). This returns policy is for Business users only, consumers rights are not affected by this. You will be responsible for the cost of shipping the goods back to us - or you can use your own transport (we recommend taking pictures, to cover yourself for in-transit damage), unless the product is faulty. We will provide you with a refund upon inspection of the goods and that we are satisfied they have not been damaged in any way.

  • E&OE

    Whilst every effort is to ensure the accuracy of this website, from time to time errors can happen. We therefore reserve the right to cancel an order if we are unable to fulfill it, or cannot honor a pricing error. In such curcumstances, we will issue an immediate refund.

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